Here's the story: Hubby and I set some financial goals for ourselves and so I found myself a customer sales & service job where I could work from home, not as an independent contractor, but as an actual employee. It seemed like a dream job. Ok, so the pay completely sucked, but there would be no commute, I could work in my jammies, and I'd still be home with the kids. It was perfect... In theory.
And then I started the job.
On the first day our trainer simply didn't show. We sat on the phones for over 2 hours waiting and waiting... and waiting. Someone from another department finally showed up to train us. Someone who had absolutely no experience or knowledge in and of the department we'd be working in. So to make a long story short, we were taught absolutely nothing that would be even remotely relevant to what we'd be doing. Our training was then cut short by 2 weeks. So we were thrown to the wolves with no knowledge whatsoever of how to operate the systems we would need to do our jobs. In fact, we weren't even aware that half the systems we needed even existed, because we were never told about them. Half of us couldn't get the systems to work, the other half had issues with being given incorrect user names and/or passwords. But we were told to get on the phones anyway. So those of us who could did. It was a total fucking disaster.
And then they screwed up our paychecks. They shorted us on hours and pay and even forgot to send some of us our paychecks. We were told we'd have to wait 2 weeks for our shorted pay to be fixed, which by the way, is a federal crime. They made us pay $100 (as a payroll deduction) for headsets that retail for under $60 elsewhere. Oh yes, we were forced to purchase the headsets from them as a condition of employment. We were also told that we had to have a home land line. Some people didn't have them and had to spend $100+ having them installed... only to be told 1 week into training that they weren't actually needed at all. We were told repeatedly that we'd only have to work one weekend day a week. A lot of people were scheduled both days. We were told the hours we'd be scheduled would fall within the times we listed which we could work. Most of us were given earlier and later hours or more hours than we had signed up for. Our personal information was blabbed to everyone on the first day of class because the trainer thought it was easier for her to just verify it out loud than to type it in a private chat. So home addresses, home phone numbers, and home email addresses were divulged to everyone in the class... even though we went over a training module which stated that the sharing of personal information to other employees by management is strictly forbidden.
We were all to be assigned a team leader (basically a manager) who we'd be working under.That team leader was supposed to send us a welcome email letting us know what chat rooms we'd need to be in and outlining what would be expected of us. Any shift concerns, customer concerns, job related questions, help & assistance, etc, etc were to be handled through that person. A lot of us never heard from our team leaders or even knew who they was supposed to be. I emailed mine several times and never heard from her.
I was supposed to start, with absolutely no assistance, tomorrow. But hey... guess what? Fuck that. Which is, by the way, how I titled my resignation email. Yep, I sent a resignation email... to the entire organization. An email that voiced exactly how every single new hire employee feels right now. Was it polite and eloquent? Nope. It was pretty crass, very classless, and not at all professional. But this company has been so ridiculously unprofessional that I figured they deserved no less from me. I thought my email was lost forever as they blocked me from the systems not even 10 minutes after I sent it and it's an intra-email system, so you can't forward email outside of the network anyway. But a coworker took a picture of it and forwarded it to me (thanking me as well)... and to everyone else (again). So I'm including it at the bottom of this post for your viewing pleasure.
I've gotten quite a few responses to my personal email address thanking me for saying what needed to be said and for saying what everyone else wanted to say but couldn't; because even as shitty as it is, they need a job. Ah yes, I feel kinda like Robin Hood right about now. So here's a big fuck you to you Teletech @Home. You're the worst company in the history of the world and I hope you lose every single contract you have and go down in flames. Peace out corporate bitches!
Click on the pics to read them.
(Maybe things will change for the ones who stayed...)
Photo By: An Unnamed Former Coworker